Repeated IMAP SEARCH BODY requests may not return newly delivered messages in Exchange Server

Applies to: Exchange Server 2016 Enterprise EditionExchange Server 2016 Standard EditionExchange Server 2013 Enterprise

Symptoms


When you run repeated SEARCH BODY requests in the mailbox by using Standard IMAP4 Commands in a Microsoft Exchange Server 2013 or Exchange Server 2016 environment, newly delivered messages that are reported to the mailbox may not be returned in the search results.

Cause


This issue occurs because new email messages aren't detected by existing search queries.

Resolution


To fix this issue, select one of the following cumulative updates to install on your computer:

Workaround


To work around this issue, change IMAP4 search query (such as the casing) to detect new email messages.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References


Learn about the terminology that Microsoft uses to describe software updates.