Mailbox quotas not increased automatically for qualifying licenses in Exchange Online

Applies to: Exchange Online

Symptom


Mailbox quotas for qualifying license types are not automatically increased to a new default value.

Cause


By design, mailboxes for which an explicit quota was set previously retain that quota instead of having a new default quota applied. This behavior ensures that tenant administrators can set custom quotas for their mailboxes and have them honored by the system.

This behavior can also occur if a different type of license (qualifying for a smaller quota) was originally assigned, and then a new license enabling larger quotas is assigned. Because the original license stamped quota values onto the mailbox, quotas will not be automatically updated when new license values are assigned.

Additionally, several issues that could have caused this behavior have been reported for non-custom quotas for a subset of customers. The resolution for these issues is the same.

Workaround


To work around this issue, use Exchange Online PowerShell to increase mailbox quotas for any mailboxes that do not automatically obtain the updated quotas. For example, you could use the following syntax to assign a 100-GB quota.

Set-Mailbox -Identity <user> -ProhibitSendReceiveQuota 100GB -ProhibitSendQuota 99GB -IssueWarningQuota 98GB


If you have multiple mailboxes that need quota updates, you can make these updates by using the scripting capabilities that are available in PowerShell. See an example of how to run a command against lots of objects in Exchange Online.

If the previous steps don’t update the quotas, make sure that the UseDatabaseQuotaDefaults for the mailbox is set to false:

Set-Mailbox -Identity <user> -UseDatabaseQuotaDefaults:$false

 

More information


For more information about the quotas for different mailbox and license types, see Mailbox storage limits.

For more information about how to set mailbox quotas in Exchange Online, see How to set Exchange Online mailbox sizes and limits in the Office 365 environment.

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