Fix family activity reporting for Windows

Check that your family member's Microsoft account didn't expire on their device

• Have them sign in with their Microsoft account on their device. Select Start  > Settings > Accounts  > Select Verify and follow the prompts to verify their account. If you don't see the Verify option, open Microsoft Edge  on their device and verify the account at https://aka.ms/familyverify.

Check the privacy settings on your family member's device

• Open Diagnostics & feedback settings and make sure the diagnostic data level is set to Required.

Try rebooting your family’s devices

• Select Start > Power > Restart.

Make sure your family’s devices have the latest Windows updates

• Select Start > Settings  > Update & security > Windows Update  > Check for updates and install any available updates. We’re always making improvements.

Your child may have turned off activity reporting

• Children who are over the legal child age (this can be between 13 & 16) in your country have the ability to "opt out" of sharing usage data with adults in their family. Check their activity reporting settings at family.microsoft.com or on the Family Safety mobile app.

• If activity reporting has been turned off, then your child has opted out, and you will need to regain their consent before you can turn it back on.

The activity shown does not seem to match what I see in real life

• Time limits are enforced based on when they are signed in (even idle time), but idle time is not counted in the device usage report.  For example, if your child's allowance is 2 hours, and they sign in and don't do anything, the child would be locked out after 2 hours, but the device usage report may show as little as 1 minute of usage.

Sign out to save screen time

• Any time a child is signed in, their screen timer is counting down, even if a game is paused, or they are not actively participating while someone else plays. They will want to make sure to sign out when they’re done to save their screen time.

Time zone

• Additionally, if your time zone is set incorrectly, then device usage may show up under a different day in your activity report. You can validate the time zone on your Microsoft account to make sure activity reports are showing usage accurately.

See your child's device and app use with activity reports