Microsoft Rewards refund and exchange policy Content provided by Microsoft Applies to: Microsoft account Refunds of points may be considered on a case-by-case basis. Once you order a Reward, you cannot cancel it or return it for a refund of points. If you have questions about an order, contact Microsoft Rewards Support. Please also review the Microsoft Services Agreement. Last Updated: Feb 28, 2018 Need more help? Search No results Was this information helpful? Yes No Tell us what we can do to improve the article Submit Thanks! Your feedback will help us improve the support experience.