Cancel or turn off recurring billing for a Microsoft subscription


Cancel

Follow these steps for all Microsoft subscriptions and trial subscriptions, including Xbox Live and Office 365. 

  • You may cancel a subscription and get a refund within 30 days of purchase, or within 30 days of initial purchase for a recurring subscription.
    • Go to Services & subscriptions. You might be asked to sign in.
    • Find the subscription and select Payment & billing > CancelIf you don't see your subscription, make sure you are signed in to the correct Microsoft account for that subscription.
    • Select Confirm cancellation. Check your inbox for a confirmation email.
  • If it's been fewer than 30 days since you bought the subscription and you don't see the option to cancel, try the following:
    • Check if another Microsoft subscription is past due. If so, you must pay the balance before you can cancel the subscription. For more info, go to Pay for a past-due Microsoft subscription.
    • Check if your subscription is prepaid by checking when it expires. You'll see Paid with prepaid card next to the expiration date if the subscription is prepaid. If it is prepaid, it'll end on the expiration date and you don't need to do anything else. You can't cancel or turn off recurring billing for prepaid subscriptions.

    • For more help, visit the contact us page.

  • If it's been more than 30 days since you bought the subscription and you try to cancel:
  • Note: Here's what to expect if you cancel an Office 365 subscription. Once you cancel your subscription, Office will run in View Only or reduced functionality mode and will show Unlicensed Product notifications. You’ll still be able to open and print your documents but you won’t be able to edit them or to create new ones. You’ll also lose access to the services that are included with your subscription, such as extra OneDrive storage and Skype minutes. If you have an Office 365 Home subscription, this also applies to anyone you've shared your subscription with. You can uninstall Office from your PC and uninstall Office 2016 from your Mac at any time.

Turn off recurring billing

Follow these steps for all Microsoft subscriptions, including Xbox Live and Office 365.

  • If it's been more than 30 days since you bought the subscription and you want to stop your subscription, turn off recurring billing to avoid being charged when the subscription expires. You can keep using the subscription until it expires. You'll find the expiration date in the email we sent when you bought the subscription. 
  • Turn off recurring billing: 
    • Go to Services & subscriptions. You might be asked to sign in.

    • Find the subscription and select Payment & billing > Change > Turn off recurring billingIf you don't see your subscription, make sure you are signed in to the correct Microsoft account for that subscription.

    • Select Confirm cancellation. Check your inbox for a confirmation email.

  • If you don't see Turn off recurring billing or it won't turn off, try the following:
    • Check if this or another of your Microsoft subscriptions is past due. If so, you must pay the balance before you can turn off recurring billing. For more info, see Pay for a past-due Microsoft subscription.

    • Check if your subscription is prepaid by checking when it expires. You'll see Paid with prepaid card next to the expiration date if the subscription is prepaid. If it is prepaid, it'll end on the expiration date and you don't need to do anything else. You can't cancel or turn off recurring billing for prepaid subscriptions.

    • For more help, contact us.

  • If you turn off recurring billing and get charged the following month, you may have turned it off after the expiration date. Subscription recurrence dates and billing dates are different. Get more info about subscription recurrence and billing dates.