- If you forgot your Microsoft account password, follow these steps.
If you don’t have a Microsoft account and forgot your local account password, you can’t recover it. Instead, you’ll need to reset your PC.
Warning: Following these steps will remove all of your data, programs, and settings.
Start your PC and select the Power icon in the bottom right-hand corner of the lock screen.
While holding down the Shift key, select Restart.
On the Boot options menu, select Troubleshoot > Reset this PC > Remove everything.
Your PC will restart and will reset itself.