Common LifeCam issues Content provided by Microsoft Applies to: Microsoft accessoriesWindows 10Windows 8.1Windows 7 More Select Product Version All Products Sometimes issue may occur with Microsoft LifeCam. Here are some troubleshooting steps to help resolve them. Show all When I start the LifeCam software, I get an error message that my LifeCam is not detected. I see the message: "LifeCam could not find the LifeCam Files folder or save a file in it. For more information, see Troubleshooting and product support in LifeCam Help" A LifeCam feature I want is not available. Pan and tilt controls do not work I am having trouble starting a video call I pressed the Windows Live Call button but nothing happens The Dashboard icon does not appear in Windows Live Messenger I see the following error message: "The camera is in use by another program" During a video call, the image quality degenerates and then a message appears that states: "Poor system performance" During a video call, I cannot hear the person I am calling, or they cannot hear me Using video effects Creating digital video and audio content Last Updated: May 1, 2020 Need more help? Search No results Join the discussion Ask the community Get support Contact Us Was this information helpful? Yes No Tell us what we can do to improve the article Submit Thanks! Your feedback will help us improve the support experience.