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Published: July 11, 2017
Last October, we announced that Parature, from Microsoft (Parature) would no longer be available to new customers as of November 1, 2016. We continue to innovate and invest heavily in Dynamics 365 for Customer Service, and to transition the capabilities of Parature to Dynamics 365 for Customer Service. In alignment with these investments, and with the objective of providing a unified engagement experience across all Dynamics 365 business applications, support for Parature will end and the service will be terminated on May 15, 2018. We have developed a toolkit to simplify the migration process. Visit the Parature migration support portal with any questions about the migration process or migration tools.
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Article ID: 4035128 - Last Review: Jul 11, 2017 - Revision: 7