"Try again later" error when you click the “Get Help” link in Windows 10

Applies to: Windows 10, version 1903Windows 10, version 1809Windows 10

Symptoms


In Windows 10, the “Get Help” link in the Settings panel does not show the Microsoft support page. Instead, you receive the following error message:


This issue occurs when one of the following conditions is true:

  • You change the proxy settings under Settings -> Network & Internet -> Proxy to loopback.
  • A third-party application, such as Fiddler, STunnel, changes the proxy settings to loopback.

For more information, see the following screenshots:

Usual proxy settings

Get Help link issue1

Proxy with a loopback address

Loopback proxy setting

Workaround


To restore the "Get Help" link to a working status, revert the proxy settings to the default settings.