Characters printed incorrectly on a printer that uses PScript5 on Windows 10

Applies to: Windows 10, version 1903, all editionsWindows 10, version 1809, all editionsWindows 10

Symptom


When you print on a printer by using a Microsoft PostScript Printer Driver (PScript5) from a Windows-based device, some characters may be printed incorrectly.

For example, when you print a Microsoft Word document that has accents or umlaut characters, such as á, é, í, ó, ú, ä, ë, ï, ö, ü, ÿ, ś, ć, ó, or ż in an Arial font, the characters aren't printed correctly. The printed characters may not be alphabetical.

Example:

Display in Word

Ważne zadania, takie jak edycja dokumentów w programie Word.

Print results

W□ż□e z□d□□i□, t□ki□ j□k edycj□ dokum□ntów w progr□mi□ Word.

The issue occurs when the following conditions are true:

  • Print is done by using the device font of the printer.
  • The font specified in the source document is not in the device fonts.
  • Multiple fonts are written in the font keyword in the PostScript printer description (PPD) file of the print driver.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.