"The video preview won't show" error occurs when you start a video call in Skype for Business 2016 in VDIv2

Applies to: Skype for Business 2016

Symptoms


When you sign in Microsoft Skype for Business 2016 in a VDIv2 environment, and then click the Video Call button, you receive the following error message in a preview window:

The video preview won’t show when you are using lync in remote desktop.