Frequently asked questions about Surface offers Content provided by Microsoft Applies to: Surface DevicesSurface Select Product Version All Products I have a Surface but I don’t see the offer in the Surface app. How come? I share a Surface with other people. Do we each get our own offer codes? I bought a refurbished Surface and tried to use an offer code but it didn’t work. Can I get a new code? I got my promo code for an Adobe offer and went to the Adobe site to redeem it, but it’s not working. What should I do? I’m having problems installing or launching the Surface app. How do I fix this? How do I turn off Surface offer notifications? What about my privacy? Last Updated: Feb 27, 2019 Was this information helpful? Yes No Tell us what we can do to improve the article Submit Thanks! Your feedback will help us improve the support experience.