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Connectivity between your Microsoft Bluetooth device and your computer depends on your Bluetooth transceiver.

  • If your device did not include a Microsoft Bluetooth transceiver, you must pair the device by using your computer’s built-in (non-Microsoft transceiver) and the computer’s Bluetooth software configuration program.

  • If your device included a Microsoft Bluetooth transceiver that has a First Connect button on it, you can use the First Connect button to start the Microsoft Connection Wizard. This will help you establish the Bluetooth pairing.

  • If your device included a Microsoft Bluetooth transceiver without a First Connect button, you must plug in the transceiver and then pair the device by using your computer’s Bluetooth software configuration program.

  • If your computer has a built-in, non-Microsoft transceiver, you can pair the device directly to the computer by using your computer’s Bluetooth software configuration program but without using the Microsoft Bluetooth transceiver.

  • Note: The power button on new Bluetooth devices like Wedge Touch Mouse and Sculpt Touch Mouse need to be pressed for about 5 seconds to start paring it to the computer.

Using a passkey

You do not need to configure a passkey when pairing a mouse to a computer. However, you must always configure a passkey when pairing a keyboard or number pad to a computer. The way that you specify a passkey depends on the Bluetooth program on your computer. If your Bluetooth program gives you a choice about how to create the passkey, let the program create one for you rather than creating your own or not using a passkey. When you type the passkey, you will not see feedback on the screen. After typing the passkey, you must press Enter on the keyboard or number pad to complete the pairing.

Connect a device using a Microsoft Bluetooth transceiver with First Connect

Some Bluetooth device models include transceivers with buttons on them to make it easier to pair the device to the computer.

  1. Plug the Microsoft Bluetooth transceiver into a USB port.

  2. Press and hold the Connect button on the USB transceiver for five seconds. The Microsoft Connection Wizard displays.

  3. Follow the instructions in the wizard to connect your device. -or-

  4. Start IntelliType Pro.

  5. Verify that you have selected the Bluetooth keyboard that uses your First Connect transceiver.

  6. Click the Wireless tab, and then click Connect.

  7. Follow the instructions in the wizard to connect your device.

Connect a Bluetooth device without First Connect

Some Microsoft devices do not have First Connect buttons on their transceivers. For more information about pairing these devices to your computer, see the documentation included with your Bluetooth program.

Connect a device without a Microsoft Bluetooth transceiver

If your computer includes a built-in Bluetooth transceiver or if you have an external USB Bluetooth transceiver, you may be able to use it to connect your device without using a Microsoft USB transceiver.

Important: If you connect with a non-Microsoft Bluetooth transceiver, some advanced Mouse and Keyboard Center features may not work. Mouse and Keyboard Center is designed to work with the Microsoft Bluetooth software. Toshiba Bluetooth software is known to work in most cases. Other Bluetooth software might work but is not supported.

  1. On your computer, open the Bluetooth program. The Bluetooth program is usually found either in Control Panel or the Settings.

  2. Press and hold the Connect button on the underside of the device. If your device has a battery indication light, it will blink green/red to indicate the device is discoverable.

  3. In the Bluetooth program, use the option to add a new device. The exact verbiage may vary slightly between Bluetooth programs and versions.

  4. Follow the instructions on the screen.

  5. If you are connecting a keyboard and are prompted to configure a passkey, let the program choose a passkey for you.

  6. If you are connecting a mouse and are prompted for a passkey, select No passkey. Microsoft Bluetooth mouse devices will not work with a random passkey.

Open the Bluetooth program

There are several versions of Bluetooth programs that help you connect your device to your Bluetooth wireless transceiver. See the documentation that was included with your computer or contact the computer manufacturer for information on how to use their program.

Hardware

Bluetooth software location

For some computers that have Windows 10

Click Start > Settings > Devices > Bluetooth

For some computers that have Windows 8.1

Open Charm > Settings > Change PC settings > PC and devices > Bluetooth

For some computers that have Windows 7

Click Start > Control Panel > Hardware and Sound > Bluetooth Devices.

For some computers that have Windows Vista

Click Start > Control Panel > Hardware and Sound > Bluetooth Devices.

For some computers that have Windows XP

Click Start > Control Panel > Printers and Hardware > Bluetooth Devices.

For some Toshiba computers

Click Start > All Programs > Toshiba > Bluetooth > Bluetooth Settings.

Other computers

See the documentation that was included with your computer or contact the computer manufacturer.

Note: If your computer cannot detect a Bluetooth transceiver, the Bluetooth software will not be available in the Windows menus.

Switch between 2.4 GHz wireless mode and Bluetooth wireless mode

If your computer has a Bluetooth receiver (internal or external), and your device supports both 2.4GHz and Bluetooth wireless modes, you can switch between these two wireless modes.
With Bluetooth technology, you can achieve optimal performance up to 30 feet (~10 meters) away. Bluetooth devices work more securely than most typical wireless devices by using security features such as encrypted signals and constantly-changing frequencies.

Change from 2.4 GHz wireless mode to Bluetooth wireless mode

  1. On the bottom of the device, remove the battery cover and flip the switch to Bluetooth mode.

  2. On your computer, open the Bluetooth program. The Bluetooth program is usually found either in Control Panel or the Settings app.

  3. To reconnect the device to your computer, press and hold the Connect button on the underside of the device for a few seconds. When the light on top of the device blinks red and green, the device is discoverable to other Bluetooth devices for 2 minutes.

  4. When the mouse is listed, select it, and follow the instructions to successfully connect the device.

Change from Bluetooth wireless mode to 2.4 GHz wireless mode

  1. Plug the wireless USB transceiver into your computer.

  2. On the bottom of the device, remove the battery cover, and flip the switch to 2.4 GHz mode. Your device will automatically be detected.

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