Voice settings are intermittently reset in Skype for Business app

  • Article
  • Applies to:
    Skype for Business Server 2015, Skype for Business for iOS, Skype for Business for Android

Symptoms

Consider the following scenario:

  • You are enabled for Enterprise Voice.
  • You use the Skype for Business app on an iOS-based or Android-based mobile phone.
  • You set Voice Settings to Cellular or VoIP over Wi-Fi only.

In this scenario, when you join a Skype for Business meeting, the Voice Settings value is intermittently reset to VoIP always.

Cause

The issue occurs because the user isn't recognized as enabled for Enterprise Voice under some conditions.

Resolution

To fix this issue, install the July 2018 cumulative update 6.0.9319.534 for Skype for Business Server 2015, Web Components Server.

More information

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