If you're having trouble with your Surface Pro, Surface Pro 2, Surface Pro 3, or Surface 3, you may be able to restore, refresh, or reset it to solve the problem.
- Should you restore, refresh, or reset your Surface?
- Restore from a system restore point
- Refresh your Surface
- Reset your Surface
- Use a recovery drive to reinstall Windows
Should you restore, refresh, or reset your Surface?
If your Surface isn't running as quickly or reliably as it used to, try one of these recovery options. The following table can help you decide which one to use.
|Your Surface isn't working well, and you recently installed an app, driver, or update.||Restore from a system restore point|
|Your Surface isn’t working well, and it’s been a while since you installed anything new. Or, you tried a restore and it didn’t solve your problem.||Refresh or reset your Surface|
|Your Surface won't start, and you've created a recovery drive.||Use a recovery drive to reinstall Windows|