Skype for Business client crashes when working with external contacts in Outlook

Applies to: Skype for Business 2016Skype for Business 2015Microsoft Lync 2013

Symptoms


Microsoft Skype for Business client may crash when you do one of the following in Microsoft Outlook:

  • You open a Skype meeting that contains an external contact.
  • You select an email that has an external contact in the To line.

This issue may occur in Skype for Business 2016 and Skype for Business 2015 (Lync 2013).

Resolution


To fix this issue, install one of the following updates:

Note Lync 2013 was upgraded to Skype for Business in April 2015.