Service Update 4 for Microsoft Dynamics 365 9.0.1


Service Update 4 for Microsoft Dynamics 365 9.0.1 is now available. This article describes the hotfixes and updates that are included in Service Update 4.


Update Package Build Number
Service Update 4 for Microsoft Dynamics 365 9.0.1


To determine whether your organization had this update applied, check your Microsoft Dynamics CRM Online version number. Click the gear icon in the upper-right corner, and then click About.

Service Update 4 resolves the following issues:

Performance Improvements

The following list details issues whose resolutions improve the speed or functionality of Dynamics.

  • A Process control does not render correctly for a branched Business Process Flow.

Unexpected Behavior

The following list details issues whose resolutions correct actions performed in Dynamics that do not work as intended.

  • Opportunity Actual Close Date (actualclosedate) Is incorrect after closing An Opportunity.
  • When selecting Contact records to link, the grid deselects the first selected Contact.
  • A Text Area control displays null if the Escape key is used to navigate away in IE and Edge.
  • ProcessInboundEmailService is using Queue's Owner ID instead of using the SystemUser of the Queue.

Repaired Functionality

The following list details issues whose resolutions repair items in Dynamics that are not functioning.

  • Solution import fails with message Entity relationship role are not customizable.
  • Multiple character length increases of different values encounters a failure when the length is decreased.
  • The third row of a Business Process Flow is unable to be selected while using a tablet.
  • Unable to revise a Quote if the record is owned by a team.
  • A hyper-link to a linked Account record does not redirect to the correct record.
  • An Editable Grid appears blank when editing an in-line filtered view.
  • VerifyRecordPermission is undefined with RecordPrivilegeRule defined through customization.
  • Buttons are disabled due to incorrect ribbon data.
  • An import fails due to Null Exception from IncludeCommands() method.
  • A link in an iFrame dashboard is not selectable.
  • A Form does not load if the form configured custom control was created in version 8.0, or 8.1, and then updated to version 9.0.

Error Messages, Exceptions, and Failures 

The following list details issues whose resolutions correct actions that produce errors, unhandled exceptions, or system or component failures.

  • A solution export error is not actionable for a missing Entity.
  • SolutionId is not removed from the primary key in ActivityMimeAttachment in 9.0 instance causing “Singleton Retrieve Query should not return more than 1 record." exception.
  • After an initial failure a Solution Import will fail with the message "No rows could be found for Attribute with id {}".

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