Skype for Business Server 2015 Management Pack for SCOM doesn't show a state for QoE views

Applies to: Skype for Business Server 2015

Symptoms


Microsoft Skype for Business Server 2015 Management Pack for SCOM (System Center Operations Manager) doesn't correctly display a state for QoE (Quality of Experience) monitoring related views at all. Additionally, nothing is displayed as "Healthy" when the monitoring states are healthy.

Cause


This issue occurs because of a stored procedure. Therefore, there's no data to be returned for the following QoE views:

  • Under detailed QoE monitoring states:
    • A/V Conferencing Server
    • Gateway (Mediation Server Bypass)
    • Mediation Server and Client Endpoint Leg

    Note Gateway and Mediation Server Leg do display.

  • Under network QoE monitoring states:

    • Calls between Regions
    • Calls between Sites
    • Calls from or to a Subnet
    • Calls within a Site

Resolution


To fix this issue, install the July 2018 cumulative update 6.0.9319.534 for Skype for Business Server 2015, Core Components.