Azure Australia Central Regions support ticket whitelisting process

Van toepassing: Azure

The Azure Australia Central Regions in Canberra is a Cloud computing experience that purposely supports the Australian and New Zealand Government and critical national infrastructure sectors. Whitelisting is the mechanism by which Microsoft restricts members of the Azure Australia Central Region community.

The Azure Australia Central Regions fall under the global Azure public offer type policies. Therefore, before submitting your whitelisting request, please review our offers page to determine if you are using an Azure credit offer type that can be used in the Australia Central Regions.

Step 1

The whitelisting process is relatively straight forward, you can initiate the process directly within the Azure Portal, just follow the steps below:

  1. Log into the Azure Management Portal and navigate to the “Help + support” icon on the left-hand side of the screen, then select “+ New support request”.
New Support Request
  1. You’ll be presented with step 1 of the new support request, complete the following:
    1. In “Issue Type” – select “Subscription Management”.
    2. In “Subscription” – select the relevant subscription to be whitelisted.
    3. In “Support Plan” – select the support plan that aligns to your needs.
    4. Then click "Next"

Step 2

Now at Step 2 of the process, you’ll need to:

  1. Set the “Severity” – select the severity based on your urgency of request.
  1. In the details section, just state “Request to be whitelisted for the Azure Australia Central Regions for insert your organisation name”
  1. For ANZ Government and National Infrastructure customers, please provide:
    1. Any Microsoft team members you work with on a regular basis.

    2. Your organisation ABN/NZBN.

  1. If you are a supplier (such as a Microsoft Partner) to ANZ Government or the National Infrastructure sector, then please also provide the following details:
    1. Your organisation ABN/NZBN.
    2. Your Microsoft Partner Network (MPN) ID.
    3. Sectors you currently or plan to serve chosen from 1 or more of the following 12 sectors:
      • Banking & Finance

      • Communications

      • Energy

      • Food

      • Health

      • Transport

      • Water

      • Space

      • Defence, National Security & Intelligence

      • Public Safety & Order

      • Federal & State Government

      • Other (further description required)

    4. Please list any Microsoft team members you work with on a regular basis.
    5. One identified customer within one of the nominated sectors. Microsoft will advise if that customer needs to be contacted for verification and if so, we will contact you to request contact details. No contact will be made without first communicating to you as a partner.
  1. Then add your initial deployment model and your compute, storage, and SQL resource quota needs. If you're unsure about what you'll need, we recommend that you add the following basic quota to the details section of the request, and include all the VM Types you are likely to need over time. This won't lock you into a specific quota. However, it does enable you to become whitelisted and adjust the quota as necessary over time.



    Region to Enable

    Australia Central, Australia Central 2

    Deployment Model


    Planned VM type

    E.g. Dv3 Series

    Planned Compute usage in Cores


    Planned Storage usage in TB


    Planned SQL DataBase SKU

    E.g. S0

    Planned No. of Databases per DB SKU (20 DB limit per SKU)


You can also include the following additional resource needs in your support request, or submit via a separate support request at another time:

Azure VM Reserved Instances

List the specific VM Types for which you plan to apply Reserved Instances, and your estimated usage in Cores.

Issue Type

Reserved Instance Region enablement

Subscription ID that needs to be enabled

Region: Name of the region

Australia Central, Australia Central 2

VM Series: (Example Dv2)

Planned usage in Cores


Note: Once whitelisting is confirmed for Reserved Instances, you can make the Reserved Instance purchase.

SQL Datawarehouse

In the details section of the request, add the SQL Datawarehouse requirements with the following:

Subscription GUID

Only needed if submitting as a standalone request


Australia Central, Australia Central 2

Region needs to be enabled (Yes/No)


Planned SQL DW SKU:

(Example - B1M100/P1)

Planned No. of Databases


SQL Database Managed Instances

In the Basics section of the request, list the following:

Issue Type

Service and subscription limits (Quota)

Subscription ID to be enabled

Quota Type

SQL Database Managed Instance

Support Plan

Select your support plan


In the details section, add the following:

Region to enable for SQL Managed Instance

Australia Central, Australia Central 2

Required No. of vCores, per service tier in existing subnets:

(Reference details for SKUs and pricing at the link here)

Required No. of new subnets and total number of vCores per service tier within the new subnets (if you need to deploy managed instances in new subnets).


  1. Click Next.

Step 3

The final step, Step 3, is to enter your contact details.

  1. Go ahead and fill in the best way to contact you. We will use these details to follow up with you if we need additional details, or need to learn more about your intended use of the Azure Australia Central Regions.
  1. Click “Create” and you are now done!

    Contact Information

Ticket processing

You will need to repeat the steps above for each Subscription ID that you wish to have whitelisted. That said, if you are submitting multiple requests or have previously been successfully whitelisted there is no need to repeat the information entry required in Step 2.3 (if you are a customer) or Step 2.4 (if you are a partner or supplier).

Once you have created the support ticket, the ticket follows our standard process, including a stop with the Australian Azure Engineering team in Canberra, where we validate the claims made in the request. This may include reaching out to the requestor for further details, so please ensure you add up to date contact details.

The support ticket will be routed back to you once complete, letting you know of the result. If successful, you will then see the Azure Australia Central and Central 2 Regions and can begin to consume resources just like any other Azure region.

Feel free to reach out to us at if you have any questions.