The image in a signature that's created in Outlook on the web isn't visible to external users in Exchange Server 2016

Applies to: Exchange Server 2016

Symptoms


Assume that you create a signature that has an image by using Outlook on the web (formerly Outlook Web App) in a Microsoft Exchange Server 2016 environment. When you send an email to an external user from Outlook on the web, you may find that the image isn't visible in the signature. Instead, a cross mark will be shown in the signature. This issue may occur after you install the cumulative update 8 or a later update for Exchange Server 2016.

Cause


The issue occurs because the images that are inserted as data URI aren't promoted to inline images. Because the image promotion does not occur, most of the clients are not able to display the image.

Resolution


To resolve this issue, install Cumulative Update 11 for Exchange Server 2016 or a later cumulative update for Exchange Server 2016.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References


Learn about the terminology that Microsoft uses to describe software updates.