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Slow performance and high CPU usage in Microsoft Entra Connect Health for Sync monitoring agent on a system that has installed .NET Framework

  • Article

This article describes an issue that causes slow performance and high CPU usage in Microsoft Entra Connect Health for Sync monitoring agent on a system that has installed .NET Framework 4.7.2 or the July 2018 updates for .NET Framework 4.6, 4.6.1, 4.6.2, 4.7, 4.7.1, or 4.7.2.

Original product version:   Microsoft Entra ID
Original KB number:   4457331

Symptoms

Assume that you run the Microsoft Entra Connect Health for Sync monitoring agent on a system that has installed .NET Framework 4.7.2 or the July 2018 updates for .NET Framework 4.6, 4.6.1, 4.6.2, 4.7, 4.7.1, or 4.7.2. In this scenario, the system may experience slow performance and high CPU usage.

To see the high CPU usage, start Task Manager, and view the CPU usage of the MIcrosoft.Online.Reporting.MonitoringAgent.Startup process on the Processes tab.

Cause

This issue occurs because the Microsoft Entra Connect Health for Sync monitoring agent does not fully support .NET Framework 4.7.2 or the July 2018 updates for .NET Framework 4.6, 4.6.1, 4.6.2, 4.7, 4.7.1, or 4.7.2. The following updates may cause high CPU usage of the monitoring agent.

.NET Framework update Server version Type of update
KB 4340007 Windows Server 2008 Security
KB 4340556 Windows Server 2008 R2 Security
KB 4340004 Windows Server 2008 R2 Security
KB 4340557 Windows Server 2012 Security
KB 4340005 Windows Server 2012 Security
KB 4340558 Windows Server 2012 R2 Security
KB 4340006 Windows Server 2012 R2 Security
KB 4054542 Windows Server 2012 Nonsecurity
KB 4054566 Windows Server 2012 R2 Nonsecurity
KB 4054590 Windows Server 2016 Nonsecurity
KB 4338814 Windows Server 2016 (build 14393.2363) Nonsecurity
KB 4345418 Windows Server 2016 (build 14393.2368) Nonsecurity

Resolution

To resolve this issue, install the update that is appropriate for your environment.

  • For Connect Health for AD DS and AD FS

    Install the Microsoft Entra Connect Health Agent, version 3.1.7.0 that was released in July 2018. This update is available for [download here]/azure/active-directory/hybrid/how-to-connect-health-agent-install#download-and-install-the-azure-ad-connect-health-agent).

  • For Microsoft Entra Connect

    Install the latest version of Microsoft Entra Connect that contains the fix for this high CPU usage issue. This version is available for download here.

    Note

    If you have enabled the auto-upgrade feature on your Microsoft Entra Connect server, the latest version will be installed automatically.

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Contact us for help

If you have questions or need help, create a support request, or ask Azure community support. You can also submit product feedback to Azure feedback community.