File Upload Help

With the File Upload utility you can easily upload diagnostic files or any other files that you think are relevant to the related support incident.

Note: To protect your privacy, please do not include any personal information in your upload.

There are a few rules and guidelines when using the File Upload utility:

  • Only one upload session is allowed at a time. Wait for one upload session to complete before beginning the next upload session.
  • All files must have a file extension, such as .docx or .xlsx. The file extension must be ten characters or less in length. See the table below for the list of allowed file extensions.
  • The maximum number of files in an upload session is 5.
  • The maximum size for each file is 1GB.
  • The maximum of 5 files at 1GB each makes the session maximum equal to 5GB.

Table of file extensions

Each file must have an extension. The file extensions that are allowed are:

file extensions
 

Properties

Article ID: 447920 - Last Review: Sep 23, 2016 - Revision: 1

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