Emoticons and emojis converted to text if more than 10 are sent in a single message block in Skype for Business 2015 or 2016 clients

  • Article
  • Applies to:
    Skype for Business 2016, Skype for Business 2015

Symptoms

Consider the following scenario:

  • You have the Skype for Business 2015 or Skype for Business 2016 client installed.
  • The client is updated by applying the Windows October 2, 2018, update for Skype for Business 2015 or Skype for Business 2016 or a later version.
  • You send more than 10 emoticons or emojis in a single message block.

In this scenario, the emoticons or emojis are converted to text, as shown in the following examples.

Example 1: Three messages in a single message block that contain a total of nine emoticons or emojis.

Screenshot that shows a single message block with nine emojis.

Example 2: Four messages in a single message block that contain a total of 12 emoticons or emojis.

Screenshot that shows all 12 emojis in the message block with four messages are converted to text.

Example 3: One message that contains 11 emoticons or emojis.

Screenshot that shows all 11 emojis in a single message are converted to text.

After this behavior occurs, successive messages may also not render emoticons in some scenarios.

Cause

This behavior is a by-design change in the behavior of Skype for Business 2015 and 2016 for both MSI and C2R clients. This change was introduced in the following MSI client updates:

Skype for Business 2015

October 2, 2018, update for Skype for Business 2015 (Lync 2013) (KB4461446)

Skype for Business 2016

October 2, 2018, update for Skype for Business 2016 (KB4092445)

Workaround

To work around this issue and restore the emoticon functionality, close the current chat window, and then start a new chat session.

More information

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