Outlook for Mac support tools

Applies to: Outlook for Mac for Office 365

Summary


This article describes some useful tools for Microsoft Outlook for Mac. 

More information


OutlookSearchRepair

The Outlook Search Repair tool repairs search results within Outlook. 

Why to use the tool 

Use this tool if search results within Outlook show nothing or return older items only. For example, if you search for an email message that you already have open, that message isn't displayed in the search results.

How to use the tool

  1. Download and open the Outlook Search Repair tool.
  2. Follow the instructions.

    Note The tool searches for duplicate installations of Outlook. If no duplicates are detected, go to step 3. If duplicates are detected, remove the duplicate Outlook installations, and then restart the system. After your system is restarted, the Outlook Search Repair tool may reopen. If it does reopen, exit and restart the tool.
  3. Click Reindex.

    Note The Outlook Search Repair tool displays a "Reindexing, please wait" message while it works. Wait for this process to finish. This may require an hour or more, depending on the size of your Outlook profile. Outlook doesn't have to be open when the repair occurs. A spotlight search will be slower and may not finish while the index is being repaired.
  4. Exit the Outlook Search Repair tool when you receive the following message after the repair is completed:  


OutlookResetPreferences

The Outlook Reset Preferences tool resets all Outlook preferences to their default settings.

Why to use the tool 

Use this tool to reset any customizations that you've made to Outlook by using the Preferences option on the Outlook menu. This tool also stores the settings for the Outlook window size and position. This tool shouldn't be needed most of the time. But it can be useful.

Note The Outlook Preferences file doesn't contain all the preferences for the application. Also, resetting Outlook preferences doesn't remove email messages or account settings.

How to use the tool

  1. Download and open the Outlook Reset Preferences tool.
  2. Click the Reset Now! button. This closes Outlook if it's open, and then resets the preferences to their default settings.
  3. Exit the Outlook Reset Preferences tool.


SetDefaultMailApp

The Default Mail Application tool lets you easily make Outlook the default mail application.

Why to use the tool

Use this tool if you want Outlook to open a new email message when you click a mailto: link in an email message or on a website. Clicking a mailto: link opens the default email application. Outlook isn't the default email application until you make that setting.

How to use the tool

  1. Download and open the Default Mail Application tool.
  2. In the Default Mail Application dialog box, select com.microsoft.outlookand then click Make Default.
  3. Exit the Default Mail Application tool.


ResetRecentAddresses

The Reset Recent Addresses tool lets you reset recent addresses that Outlook stores. This tool deletes all recent addresses instead of you having to manually delete addresses one at a time.

Why to use the tool

When you compose an email message and add people on the To, Cc, or Bcc line, Outlook suggests names as you type characters. The list of names that Outlook uses is a combination of stored contacts, the company directory, and recent contacts. Recent contacts have an "X" character next to each name. Without this tool, you have to click the "X" on each contact to remove that contact from the Recent Address List. The Reset Recent Addresses tool cleans out all recent addresses at the same time.

How to use the tool

  1. Download and open the ResetRecentAddresses tool.
  2. Click the Reset Now! button.
  3. Exit the Reset Outlook Recent Addresses tool.