On-premises users can’t access cloud archive mailboxes that they have Full Access permission to in Outlook

Applies to: Exchange Server 2010Exchange Server 2013Exchange Server 2016

Symptoms


Consider the following scenario:

  • In a Microsoft Exchange Server hybrid environment, the primary mailboxes for User A and User B are hosted on-premises, and the archive mailboxes for both users are hosted in Exchange Online.
  • User A has delegated, Full Access permission to User B's mailboxes.
  • User A adds User B as an additional account in the Microsoft Outlook client.

In this scenario, User A can access User B’s primary mailbox in Outlook, but User A cannot see or access User B’s archive mailbox.

Cause


The issue occurs because the auto-mapping feature doesn’t work correctly in the scenario that is described in the "Symptoms" section. This is a limitation of the feature.

Workarounds


To work around this issue, use one of the following methods.

Method 1

Use OWA (Outlook on the Web) to access the delegated archive mailbox. To add the mailbox to OWA, follow these steps:

  1. Log in to your mailbox by using Outlook on the Web.
  2. Right-click your name in the folder list, and then click Add shared folder.
  3. In the Add shared folder dialog box, type the name of the mailbox that you have been provided access to, and then click Add.

The primary mailbox and archive mailbox appear in Outlook in the web folder list.

Method 2

Create a new Outlook profile for the User B account. To create a profile, follow these steps:

  1. In Outlook, select File > Account Settings > Manage Profiles.
  2. Select Show Profiles > Add.
  3. In the Profile Name box, type a name for the profile, and then select OK.