Technical Deep Dive on Microsoft Cloud Voicemail

Applies to: Partner

Cloud Voicemail is replacing Exchange Online Unified Messaging (UM) in providing voice messaging functionality for Skype for Business 2019 voice users.

Cloud Voicemail provides the following benefits for on-premises and online users who have mailboxes on Exchange Server 2019 or Exchange Online:

  • Voicemail answering and deposit functionality with enhanced speech transcription
  • Access to Exchange mailbox voicemails by using Skype for Business Online or Outlook clients
  • Ability to use the Office 365 web-based portal to manage voicemail options
  • Support for Exchange mailboxes on-premises or in the cloud
  • Leveraging of existing user greetings from Exchange Online Unified Messaging

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