Skype for Business 2016 crashes and restarts when you search for particular letters Content provided by Microsoft Applies to: Skype for Business 2016 Select Product Version All Products Symptoms When you try to search for a particular user by using the letters such as "S C H" or "A N D" and so on in Microsoft Skype for Business 2016, the client may crash and restart by itself. Resolution To fix this issue, install the March 5, 2019, update (KB4462190) for Skype for Business 2016. Last Updated: Mar 5, 2019 Was this information helpful? Yes No Tell us what we can do to improve the article Submit Thanks! Your feedback will help us improve the support experience.