Skype for Business 2016 becomes unresponsive when you join a meeting with many participants

Applies to: Skype for Business


When you join a Skype meeting that involves many participants by using Microsoft Skype for Business 2016 on Windows, the Skype for Business 2016 client becomes unresponsive for a period.


Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

To fix this issue, install the May 29, 2019 update for Skype for Business for a Click-to-Run installation. To do this, open an Office program, such as Word, and then select File > Account > Update Options > Update Now.

Note If "Update Options" does not exist in the client, this is an .msi installation.

The screenshot for Update Options

Don’t see your Skype for Business client in the list? Click here for a complete list of clients. Click-to-Run is the recommended way to install the Skype for Business client. You can download the Click-to-Run client from the Office365 Portal.

After you apply the update, create a Group Policy to set the following registry key on clients:

Subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Lync
Value: EnableProcessUsersInfoSeperately
DWORD data: 1

Alternatively, you can enable this fix by creating a custom policy entry and adding it to the client policy, as follows:

$x = New-CsClientPolicyEntry -Name "EnableProcessUsersInfoSeperately " -Value "true"
Set-CsClientPolicy -Identity "<ClientPolicyName>" -PolicyEntry @{Add=$x}