Cannot install the May 2019 update of Windows 10 on computers that run certain versions of AMD RAID drivers

Applies to: Windows 10

Symptoms


When you install the May 2019 update on a Windows 10-based computer, the installation process stops, and you receive a message that resembles the following: 

Cause


On computers that have AMD Ryzen or AMD Ryzen Threadripper processors, certain versions of AMD RAID drivers are not compatible with the Windows 10 May 2019 update. If a computer has these drivers installed and configured in RAID mode, it cannot install the May 2019 update of Windows 10. If you start the installation process, the process stops.

Version 9.2.0.105 and later versions of the AMD RAID drivers do not cause this issue. A computer that has these drivers installed can receive the May 2019 update.

For more information about this issue, see Article PA-260, Unable to proceed with installation or upgrade of Windows® 10 May 2019 Update with SATA or NVMe RAID on AMD Ryzen™ systems on the AMD website.

Resolution


To resolve this issue, download the latest AMD RAID drivers directly from AMD at X399 Drivers & Support. The drivers must be version 9.2.0.105 or a later version. Install the drivers on the affected computer, and then restart the installation process for the May 2019 update.