Service Update 62 for Microsoft Dynamics 365 9.1.0

Unexpected Behavior

The following list details issues whose resolutions correct actions performed in Dynamics that do not work as intended.

• The month and day of dates displayed using the Australian date format were swapped in Unified Client.

• In non-English organizations, when users performed a search for annotations, the IsDocument column unexpectedly displayed with a value of "false" for an annotation record.

Repaired Functionality

The following list details issues whose resolutions repair items in Dynamics that are not functioning.

• Users could not access .DOCX files attached to account records.

• The View Hierarchy button did not function for contacts who are part of an account's organization chart.

• Existing email templates could not be edited.

• In the Service Terms section of Service Management, new entitlements contained incorrectly calculated Start Date fields and Today Time fields.*

• No results displayed when conducting Lookup searches for offline entities.

• The IsDocument field in Unified Client was set to false when an annotation was created with an attachment and the Subject/Notetext fields were set.

• Emails could not be reverted to cases.

• Multiline fields extended to the middle of the section they were displayed in, rather than at the end of the section.

• Users could not navigate between stages when the current stage contained a business process flow (BPF) action step.*

• The order in which optionsets were displayed could not be changed.*

• When the Start date attribute was set on the Task form, the time displayed as "00:00".*

• Performing a lookup search in an offline entity yielded no results.*

• After assigning a case from the Case grid, the buttons on the form were not refreshed.*

• Performing appointment searches yielded a limited number of results.*

• The Contact field was not cleared when the Customer(Account) field was cleared.

• Restoring or cloning a database sometimes resulted in corruption of the user interface (duplicate Appointment buttons, missing buttons, etc.).*

• Email templated could not be created or edited.

• The command bar was hidden when toggling between Relevance search and Categorized search.

• Entities that were exported to Excel possessed a GUID instead of a proper name.*

• When changing the service account, customer asset filtering did not update.

• Email workflows with a Subject field length of over 200 characters could not be created or edited.*

Error Messages, Exceptions, and Failures 

The following list details issues whose resolutions correct actions that produce errors, unhandled exceptions, or system or component failures.

• Contact & Opportunity workflows failed with an error when triggered more than 10 times.

• Authentication failed for mailboxes configured with users without user principal names.

• Opportunities intermittently failed to load.

• An "Error loading control" error appeared in place of the Timeline control when creating a new record.*

• A script error occurred when creating a new marketing list or contact.

• An error ("D365C") occurred when exporting a solution with a routing set.

• When the Export to Excel option was used, the records failed to import. (Message: "Completed with 0 records processed.")*

• JavaScript controls could not be added to the header fields of a business process flow.

• An error occurred when creating a work order. (Error: You cannot access this right now).

• Large "calculate storage" jobs failed with an error. (Error: Value too either too large or too small for an Int32).

• No error message appeared after users without audit deletion privileges were prevented from deleting a record.

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