Not all printer drivers downloaded from Windows Update are listed in "Add Printer" wizard

Applies to: Windows 10, version 1903Windows 10, version 1809Windows 10, version 1803

Symptoms


On a computer that is running Windows 10, version 1803, Windows Server, version 1803 or a later version of Windows, you do the following operations:

  1. Select Start, type Control Panel, and then press Enter.
  2. In Control Panel, select the View Devices and Printers item.

    View Devices and Printers
  3. Select Add Printer at the top of the window.

    Add Printer
  4. After the wizard started, select The printer that I want isn't listed.
  5. Select Add a local printer or network printer with manual settings, and then select Next.
  6. On the Choose a Printer Port page, select the desired port, and then select Next.
  7. On the Install the printer driver page, select Windows Update.
  8. The updated Printers list is displayed from Windows Update. For example, if you select KONICA MINOLTA under Manufacturer, the Printers list is displayed as follows.

    Printer list

In this scenario, not all registered drivers are displayed.

For example, "KONICA MINOLTA PS BW Laser Class Driver" and "KONICA MINOLTA PS Color Laser Class Driver" are not both displayed as expected.

Workaround


To work around this issue, manually download and install the printer driver to be installed from the Windows Update Catalog. In the example of the driver mentioned in the Symptoms section, install according to the following procedure.

  1. Go to the Windows Update Catalog.
  2. In the search box, enter the keyword of the driver to be downloaded, such as "Windows 10 KONICA MINOLTA PS BW Laser Class Driver," and then select Search.
  3. After the list is displayed, select the Download button for the target driver, and save it to any folder.

    Microsoft catalog
  4. Extract the saved .cab file to any folder.
  5. Do steps 1 through 6 in the "Symptoms" section.
  6. On the Install the printer driver screen, select Have disk.
    4508350-6
  7. Browse to the folder that was extracted in step 4, and then select the OK.

    Browse disk

     
  8. After the printer driver list appears, select the target driver, and then select Next to go through the remaining wizard steps and complete all installation tasks. Contact your printer vendor for more information about which printer driver must be downloaded for the printer that you are using.
    Install driver