Payment Services Directive 2 and Strong Customer Authentication

Applies to: Microsoft accountMSNOffice 365

Starting on September 14, 2019, banks in the 31 countries of the European Economic Area are required to verify the identity of the person making an online purchase before the payment can be processed. This verification requires multi-factor authentication to help ensure your online purchases are secure and protected. Note that the date for this verification requirement may be delayed for some countries. 

This FAQ contains answers to commonly asked questions about the additional information required for multi-factor authentication.