FAQ about the Windows 7 ESU promotion for Windows E5 and Microsoft 365 E5 customers Content provided by Microsoft Applies to: Windows 7Windows 7 Enterprise ESUWindows 7 Professional ESUWindows 7 Ultimate ESU More Select Product Version All Products This article is intended for use by IT professionals. If you're looking for information for home users, see Windows 7 support will end on January 14, 2020. Show All What are the terms of the promotion? When is the promotion period? What are the qualifying subscriptions? Is the promotion available for all Windows E5 and Microsoft 365 E5 SKUs including Government (Microsoft 365 G5) and EDU (A5)? Is the promotion available through CSP? Are existing subscriptions grandfathered? If a customer uses the promotion to obtain a free year of ESU, and their E5 subscription expires during that year, what happens to their ESU subscription? How will the promotion be ordered and fulfilled starting June 1? Do customers have to maintain Windows E5 or Microsoft 365 E5 subscriptions throughout the ESU coverage period? What if a customer has more Windows 7 systems than they do E5 licenses? Do customers who take advantage of the promotion have the option to purchase additional years of ESU coverage? Why is there only one year of free Windows 7 ESU? Last Updated: Nov 26, 2019 Did this solve your problem? Yes No Tell us what we can do to improve the article Submit Thanks! Your feedback will help us improve the support experience.