Event ID 4009 when using SubjectOrBodyMatchesPatterns on Edge server in Exchange Server 2019 and 2016

Applies to: Exchange Server 2019Exchange Server 2016

Symptoms


In Microsoft Exchange Server 2019 or Exchange Server 2016, the transport rule that uses the SubjectOrBodyMatchesPatterns parameter on Edge server doesn’t work, and you receive the following error message:

ID:       4009
Level:    Error
Source: MSExchange Messaging Policies
Message:  Transport engine failed to evaluate condition or apply action. The rule is configured to ignore errors. Details: 'Organization: '' Message ID '<msgid>' Rule ID 'Ruleid' Predicate '' Action ''. FilteringServiceFailureException Error: Microsoft.Exchange.MessagingPolicies.Rules.FilteringServiceFailureException: FIPS text extraction failed with error: 'Retrieving the COM class factory for component with CLSID {C635C36E-6F37-4D3A-8005-3893029827D5} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)).'. ..

Resolution


To fix this issue, install one of the following updates:
For Exchange Server 2019, install the Cumulative Update 4 for Exchange Server 2019 or a later cumulative update for Exchange Server 2019.
For Exchange Server 2016, install the Cumulative Update 15 for Exchange Server 2016 or a later cumulative update for Exchange Server 2016.

References


Learn about the terminology that Microsoft uses to describe software updates.