Troubleshoot issues in Extended Security Updates

Applies to: Windows Server 2008Windows Server 2008 R2Windows 7

This article describes emerging issues that affect Extended Security Updates (ESU) deployments and the steps to troubleshoot these issues. This information is organized by task, as follows:

Installing ESU prerequisites


Installing ESU product activation keys


Activating ESU keys


You may encounter the following problems when you activate the ESU key on a computer. This section assumes that the computer has the product activation key and all the prerequisite updates for ESU installed.

This section is divided into four parts. Some problems may occur during any type of activation, and some problems are specific to the activation type that your use.

Any activation method

Slmgr activation

This section describes problems that you might encounter when you use the Slmgr tool for activation. 

Volume Activation Management Tool (VAMT) activation

This section describes problems that you might encounter when you use VAMT online or proxy activation. When you do this, use the following VAMT proxy activation URLs:

  • https://activation.sls.microsoft.com/BatchActivation/BatchActivation.asmx​
  • http://go.microsoft.com/fwlink/?LinkId=82160 (This FWLink redirects to the preceding URL.)​

​Alternatively, include the following domains in the computer's whitelist: 

  • activation.sls.microsoft.com​
  • go.microsoft.com

Phone activation

This section describes problems that you might encounter when you use phone activation. 

Installing ESU


You may encounter the following problems when you install an ESU update on a computer. This section assumes that the computer has all of the prerequisite updates for ESU, and the product activation key is installed and activated.

Windows Embedded devices

When you install ESU on a device that runs a Windows Embedded operating system, you may notice the following problems.