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Introducing Virtual Support Agent for Windows Commercial

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This article provides some information about Virtual Support Agent for Windows Commercial.

Applies to:   Windows Server 2019, Windows Server 2016, Windows Server 2012 R2
Original KB number:   4555297

Summary

On March 12, 2020, Microsoft released a new Virtual Support Agent to help our Windows Commercial customers self-solve complex technical problems.

More information

The Virtual Support Agent for Windows Commercial is currently available on the Services Hub portal during the case creation process for some technical scenarios.

How to talk to a Virtual Support Agent

  • Start the support creation workflow.
  • Choose the relevant product, such as Windows Server 2012 R2 or a later version of Windows Server.
  • Select a category from the list.
  • Select a problem from the list.
  • If the Virtual Support Agent has a technical solution to the selected problem category, it opens at the bottom-right corner of the screen as an option.

References

For more information, open the Services Hub to interact with the Virtual Support Agent for Windows Commercial.

Note

You must have an active subscription to use the Services Hub portal.