This guide resolves a known issue that may prevent your Microsoft Teams Rooms (MTR) system from fully upgrading to the latest store build (184.108.40.206) or may cause it to upgrade and then subsequently downgrade. The tool that is described in this document is a PowerShell script that tries to remediate these systems by compiling them into a single, consistent version (220.127.116.11).
If your MTR system operated as expected prior to the installation of the 18.104.22.168 release, but has since stopped working correctly, download this PowerShell script, and then run the following PowerShell command:
Run powershell -executionpolicy unrestricted .\MTRemediate-22.214.171.124.ps1
- If you are running the script from the SYSTEM context, you will have to pass the
-Armswitch after the script file name to explicitly request arming.
- If the script is not in the same path as your current working directory, you will have to specify an appropriate path to the script file. It's permitted to run the file from a network share (the script will automatically copy itself locally to the computer that it's run on).
-Disarmswitch can be used after the script file name to explicitly request that the script undo the changes it usually makes when it arms. In the unlikely event that the script gets stuck or otherwise fails to clean up a system from the armed state, you can use this switch to force the clean up to run again.
The computer will restart multiple times, and the process will take 10-45 minutes to finish. You'll know that the system is finished when one of the following conditions is true:
- Running the script by using the
-Checkflag generates a "Disarmed" message.
- The log file indicates that the script finished running.
C:\Rigel\MTRemediate.ps1file no longer exists.
The log to trace occurred is available from the following location:
Check this file for information about whether the remediation process is successful. If the tool encounters an unexpected problem, it should automatically generate a compressed log file in C:\Rigel\. This compressed log file will contain the traces from running the tool, in addition to other system logs.
If the tool does not automatically resolve your problem, and you are running Windows version 1903, re-run the script by using the following PowerShell script:
powershell -executionpolicy unrestricted .\MTRemediate-126.96.36.199.ps1 -Uninstall
This will force a more aggressive recovery. Notice that this mode risks losing both the application settings and the diagnostic logs that the script generates in case of errors. Therefore, we do not recommended that you use this mode in typical conditions.
If your problem is not resolved by the remediation tool, it’s possible that we are not aware of it, or the underlying issue might not be related to the application update. If you require additional help, contact your customer service representative to help identify and resolve the problem.
Still need help? Go to Microsoft Community.