Symptoms
Certain devices that run a Pro Education version of Windows 10, version 1809, 1903, or 1909 might enter a non-genuine activation state after the device is upgraded to Windows 10, version 2004.
This issue may occur despite having purchased the correct licenses from Microsoft.
To safeguard your update experience, we have applied a compatibility hold on these devices from installing or being offered Windows 10, version 2004 or Windows 10, version 20H2. If your organization is using Update Compliance, the safeguard IDs are 29586383 and 29817229.
Cause
This issue was first documented in the February 2020 updates KB4537818 and KB4535996. This issue may cause the Windows 10 Pro Education device to be activated incorrectly as Windows 10 Education. During an in-place upgrade to Windows 10, version 2004, the device would then be upgraded correctly to Windows 10 Pro Education but the device remains in a non-activated or "not genuine" state.
Important When the device is in a non-activated or "not genuine" state, there is no loss of functionality. However, any personalization and customization you have made in Windows 10 Pro Education will be lost.
Resolution
The resolution for this issue will be made available in early 2021.
Note We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved.
Workaround
To work around this issue, use one of the following methods.
Method 1: Use a release version of Windows 10, version 2004 instead of an in-place upgrade.
Method 2: Manually run the Activation Troubleshooter on each affected device. You must be signed in as an administrator on the device to use this method.
Method 3: Run the following script to reactivate the license key on each affected device:
@echo off
FOR /F "skip=1" %%A IN ('wmic path SoftwareLicensingService get OA3xOriginalProductKey') DO (
SET "ProductKey=%%A"
goto InstallKey
)
:InstallKey
IF [%ProductKey%]==[] (
echo No key present
) ELSE (
echo Installing %ProductKey%
changepk.exe /ProductKey %ProductKey%
)
References
For more information about the Education versions of Windows 10, see the Windows 10 editions for education customers topic on the Microsoft Docs website.
