A black screen may appear while logon by using remote desktop

Applies to: Microsoft Windows Server 2003 Enterprise Edition for Itanium-based SystemsMicrosoft Windows Server 2003 Enterprise Edition (32-bit x86)Microsoft Windows Server 2003 Datacenter Edition (32-bit x86) More

Author:


Yuval Sinay MVP

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SUMMARY


The following knowledgebase can help you to resolve the issue of a black screen may appear while logon by using remote desktop

SYMPTOMS


 
While logon into a remote server by using remote desktop, the following issues may occur:
 
      1. A slow logon process.
 
      2. A black screen appear for a while, until the regular desktop appear.
 
 

RESOLUTION


 
    1. Disable the use of "Bitmap Caching" on the RDP client.
 
    2. Verity that the server, client and the network equipment using the "MTU" size.
 
 
 
 
 

MORE INFORMATION


 
Configure bitmap caching
 

 
Troubleshooting Specific Remote Desktop Problems