You receive an "Internet Explorer has encountered a problem and needs to close (Mshtml.dll)" error message


When you browse the internet with Internet Explorer, you may receive the following error message:
Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
If the error message still appears and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to:



This behavior may be caused by an older file from a Beta version of Microsoft Windows XP and the Internet Explorer 6 Public Preview releases. You might experience this symptom if you upgraded from a Beta release of Windows XP or from the Internet Explorer 6 Public Preview, or if you are still running a Windows XP Beta version or Internet Explorer 6 Public Preview release.


Note This "Guided Help" information is for GSAT testing purposes. This Guided Help is not yet functional.

Guided Help to remove or disable support for smart tags in Internet Explorer

Guided Help is available to remove or to disable support for smart tags in Internet Explorer. Guided Help can guide you through the steps or Guided Help can automatically perform the steps for you.

The actions that this Guided Help performs can be undone after Guided Help is finished.


  • You must be running Windows XP Home Edition, Windows XP Professional, Windows XP Media Center Edition, or Windows XP Tablet PC Edition to use this Guided Help.
You must first download Guided Help. To get started, click
Download Guided Help .
To resolve this problem, use one of the following methods.

Remove Smart Tags Support for Internet Explorer

  1. Close all open Internet Explorer windows.
  2. In Control Panel, start the Add or Remove Programs tool (or the Add/Remove Programs tool).
  3. Click Smart tags support for Microsoft Internet Explorer, and then click Change/Remove (or click

Disable Smart Tags in Internet Explorer

  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. On the Advanced tab, click to clear the
    Enable smart tags check box.
  4. Click OK, and then restart Internet Explorer.

More Information

Windows XP Beta and the Internet Explorer 6 Public Preview releases are Beta software that was distributed for feedback and testing purposes. Microsoft does not provide technical support for beta products, and recommends that you install them in a test environment, not in a production environment. The second Public Preview release of Internet Explorer 6 (version 6.00.2479.0006) and some Beta releases of Windows XP included Smart tags. Smart tags were removed from the final released versions of Internet Explorer 6 and Windows XP based on customer feedback.

Article ID: 810887 - Last Review: Dec 28, 2007 - Revision: 1