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- Click the Refresh button, or try again later.
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- To check your connection settings, click the Tools menu, and then click Internet Options. On the Connections tab, click Settings. The settings should match those provided by your local area network (LAN) administrator or Internet service provider (ISP)
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- If you are trying to reach a secure site, make sure your Security settings can support it. Click the Tools menu, and then click Internet Options. On the Advanced tab, scroll to the Security section and check settings for SSL 2.0, SSL 3.0, TLS 1.0, PCT 1.0.
- Click the Back button to try another link. Finally, at the very bottom of the IE content pane you see the error Cannot find server or DNS Error
System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing.
If this setting is enabled, the security channel provider of the operating system is forced to use only the following security algorithms: TLS_RSA_WITH_3DES_EDE_CBC_SHA. This behavior forces the security channel provider to negotiate only the stronger Trasnport Layer Security (TLS) 1.0 protocol when you use applications such as Microsoft Windows Messenger, Microsoft MSN Messenger, and Internet Explorer to visit SSL sites.
You receive the error that is described in the "Symptoms" section when one of the following scenarios is true:
- You visit a Web site that uses Microsoft Internet Information Services (IIS) 4.0 or later, and Internet Explorer is not configured to support TLS 1.0. By default, TLS 1.0 is not enabled in all versions of Internet Explorer.
- You visit a Web site that is running software other than Internet Information Services that does not support encryption, hashing, or signing algorithms that are Federal Information Processing Standard (FIPS) compliant. For example, the protocol SSL3 is used by many non-IIS Web servers for HTPPS. However, because SSL3 uses the MD5 algorithm (an algorithm that is not FIPS compliant), users whose local security policy forced the use of only FIPS compliant algorithms experience the documented error.
Method 1Enable TLS 1.0 protocol support in Internet Explorer first. If you visit a Web site that is running Internet Information Services 4.0 or higher, configuring Internet Explorer to support TLS 1.0 helps to secure your connection (if the remote Web server that you are trying to use supports this protocol). To configure Internet Explorer to support TLS 1.0, follow these steps:
- On the Tools menu, click Internet Options.
- On the Advanced tab, under Security, make sure that the following check boxes are selected:
- Use SSL 2.0
- Use SSL 3.0
- Use TLS 1.0
- Click Apply, and then click OK.
Method 2If the Web server that you visit does not support TLS 1.0, you must disable the system policy that requires FIPS compliant algorithms. To do this, follow these steps:
- In Control Panel, click Administrative Tools, and then double-click Local Security Policy.
- In Local Security Settings, expand Local Policies, and then click Security Options.
- Under Policy in the right pane, double-click System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing, and then click Disabled.