- There are programs (such as an antivirus program or debugging software) that run in the background and that interfere with the game startup process.
- Your sound card or sound card drivers are outdated.
- The Creative Audigy sound card is installed in your computer. This sound card may conflict with the game startup process.
Note Method 4 and Method 5 assume that you have the Creative Audigy sound card installed.
Method 1: Rename the Amdfix.sys file
- Click Start, and then click
- In the All or Part of the File Name box, type amdfix.sys.
- Click Search Now.
- In the search results list, right-click
Amdfix.sys, click rename, and then rename the file as Amdfix.sys.old.
- Restart your computer.
Method 2: Restart the computer by using a clean boot procedureWhen you start Microsoft Windows, typically there are a number of programs that start automatically and run in the background that may interfere with the game. These programs may include antivirus and system utility programs. When you perform a clean boot, you prevent these programs from starting automatically. You must be logged on as an administrator or a member of the Administrators group to complete this procedure. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure.
To restart your computer by using a clean boot procedure, follow these steps when you are using Windows XP.
Note You may experience a temporary loss of some services functionality when you follow these steps. Restoring the settings restores the functionality, but may result in the return of the original error message or behavior.
- Click Start, click
msconfig in the Open box, and then click OK.
- On the General tab, click
- Under Selective Startup, click to clear the following check boxes:
- Process SYSTEM.INI File
- Process WIN.INI File
- Load Startup Items
- On the Services tab, click to select the
Hide All Microsoft Services check box, and then click
- Click OK, and then click
To return to a normal startup after you clean boot your computer, click the Play button to view the streaming media demonstration.
For additional information or to view steps for other operating systems, click the following article number to view the article in the Microsoft Knowledge Base:
Method 3: Update the sound card driversContact your audio hardware manufacturer to obtain and install the latest version of the driver for your sound card. For information about how to contact the manufacturer of the sound card, see the "References" section. Or, visit the following Microsoft Windows Update Web site to determine whether applicable driver updates are available:
If this does not resolve the issue, go to Method 4.
Method 4: Disable the Creative Welcome menu
- Click Start, point to Programs, point to Sound Blaster Audigy, and then click Welcome Menu.
- Click to select the Do not show this again check box, and then click Close.
Method 5: Configure Audigy in the System Configuration Utility
- Click Start, click
msconfig, in the Open box, and then click OK.
- In the System Configuration Utility window, click the
- Click to clear each Audigy-related check box, and then click OK.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Article ID: 812759 - Last Review: Jun 20, 2014 - Revision: 1