Error occurs when you send or receive an email message in Outlook or Outlook Express

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Summary

This article lists common methods to help you troubleshoot problems that you may experience when you receive or send an email message in Outlook or Outlook Express.

You should try these methods when you encounter the following errors:

Error list

Resolution

To resolve this issue, use one or more of the following methods. After you complete each method, send yourself a test email message to make sure that you can send and receive messages without receiving an error message. If you continue to receive errors, try the next method.

Method 1: Make sure that you are connected to the Internet
Method 3: Delete suspicious email messages from your mailbox
Method 4: Check your antivirus manufacturer's website for additional suggestions
Method 5: Configure your firewall software to enable Outlook to access the Internet
Method 6: Repair your Outlook or Outlook Express

Note The following methods are for Outlook only.
Method 7: Make sure that your email profile works correctly (Outlook only)
Method 8: Start Outlook in safe mode (Outlook only)
Method 9: Run the Inbox Repair Tool to repair your .pst file (Outlook only)
Method 10: Clean up email messages that are stuck in your Outbox (Outlook only)

More Information

Third-party products that cause this problem
Run the MAPI Repair Tool (Outlook only)
Re-create the Sent Items.dbx file (Outlook Express only)
Verify all SMTP email addresses in the distribution list (Outlook only)
Increase the server time-out setting
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The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
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Article ID: 813514 - Last Review: Sep 23, 2015 - Revision: 1

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