To have us perform step 1 to step 6 for you, go to the "Here's an easy fix" section. If you prefer to fix this problem manually, go to the "Let me fix it myself" section.
Here's an easy fixTo fix this problem automatically, click the Download button. In the File Download dialog box, click Run or Open, and then follow the steps in the easy fix wizard.
- Please perform step 7, step 8 and step 9 manually. Then, follow the instructions on the screen to complete the repair after you finish the automatic fix.
- This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
- If you’re not on the computer that has the problem, save the easy fix solution to a flash drive or a CD, and then run it on the computer that has the problem.
Let me fix it myselfEasy fix 50565
- Click Start, and then click Run.
- In the Open box, type regedit, and then press ENTER.
- In Registry Editor, locate the following subkey in the registry: HKEY_LOCAL_MACHINE\Software\Clients\Mail\Microsoft Outlook
- Select the subkey, and then press DELETE.
- Click Yes.
- Quit Registry Editor.
- Start Outlook.
- For Outlook 2000 and Outlook 2002, click the Help menu, and then click Detect and Repair.
For Outlook 2007, click the Help menu, and then click Office Diagnostics.
For Office 2010, Click Start, click Control Panel, click Programs and Features, select Microsoft Office 2010 and then click the Change button. Next, click Repair, and then click Continue.
- Follow the instructions on the screen to complete the repair.
Did this fix the problem?Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
Article ID: 813745 - Last Review: Apr 24, 2017 - Revision: 2