- When you copy a file over a network in Microsoft Windows XP, if the source file is located on a Microsoft Windows 2000-based network share, you may receive either of the following error messages:File or network path no longer exists.No network provider accepted the given network path.
- When you try to open a file from a network share, the file may take longer than expected to open.
- You may receive various error messages or experience other issues when you use a program that opens and closes files or that creates temporary files on the server if the Windows 2000-based server has Server Message Block (SMB) signing turned on.
- A file that you opened over the network is opened as read-only, or a sharing violation occurs and you must save the file locally to make changes.
This issue may occur even if your permissions are set to Full Control for both the share and the volume that uses the NTFS file system, and no other user has the file open. In this case, you may receive one of the following error messages:File in use:
Filename is locked for editing by
username. Click 'Notify' to open a read-only copy of the document and receive notification when the document is no longer in use.This command is not available because the document is locked for editing.The document
Filename is locked for editing by another user. To open a read-only copy of his document, click...File is locked for editing, do you want to open a read-only version of the file.Cannot open
Filename on network share. Make sure a disk is in the drive you specified.Access is denied. The file may be in use by another application.
- When you open files, programs such as Microsoft Excel or Microsoft PowerPoint may open two files successfully but display a "Read-Only" error message when you open a third file.
- When you open or when you close files, network programs that rely on heavy network file input/output (I/O) may seem to stop responding, or delays may occur.
- You may experience issues when Windows XP applies group policies or runs logon scripts.
- You can save a Microsoft Office file by using the same file name only after you have the file open for at least 30 minutes.
- You may also receive other error messages, depending on the program that you are using. For example, you may receive error messages that indicate that a file is already in use or that a file can be opened only as read-only.
- There is an issue with negotiating SMB signing from a client that is running Microsoft Windows XP Service Pack 1 (SP1) to a Windows 2000-based server that requires SMB signing.
- Another process has the file open and locked. For example, this issue may be caused by either of the following items:
- The network folder is open in Microsoft Windows Explorer and you are using Details view to display additional details (such as the author or title) for files in the folder. Windows Explorer reads the contents of the files in the folder to obtain the additional details. If a program tries to open a file exclusively and Windows Explorer has the network file open to extract this additional file information, a sharing violation occurs.
- Another program or process, such as an antivirus program (either on the client computer or on the server), may have the file locked.
Note An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled.
For additional information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:
- Download and install the MS02-070 security update that is described in Microsoft Knowledge Base article 329170 on all Windows 2000-based and Windows XP-based file servers and client computers.
For additional information about this update, click the following article number to view the article in the Microsoft Knowledge Base:329170 MS02-070: Flaw in SMB signing may permit Group Policy to be modified
- Upgrade any Windows XP-based client computers to Windows XP Service Pack 1 (SP1), and then obtain and install the hotfixes that are described in Microsoft Knowledge Base articles 328170 and 812937.
For additional information about how to obtain Windows XP SP1, click the following article number to view the article in the Microsoft Knowledge Base:322389 How to obtain the latest Windows XP service packFor additional information about how to obtain the hotfixes, click the following article numbers to view the articles in the Microsoft Knowledge Base:812937 File Lock or Access Denied error message when you save files over the network328170 Program opens a file as read-only or returns a sharing violation or "Access Denied" message when opening from or saving to a network folder
- If you have not resolved the issue, disable network drive scanning in your antivirus program. To turn off your antivirus program, see the antivirus program documentation or online help for steps and information about how to do this.
If the issue is still not resolved, temporarily turn off your antivirus program. Sometimes, you may have to remove antivirus software on both the client and the server to troubleshoot this issue. If removing or disabling your antivirus program does not resolve the issue, contact the manufacturer of your antivirus program for additional information about this issue and the steps that you must take to resolve the issue. For example, visit the following third-party Web sites for information about how to resolve this issue with specific antivirus products: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For more information about how to work around logon delays, click the following article number to view the article in the Microsoft Knowledge Base: