Error message 1
To repair the corrupted file, follow these steps.
Step 1: Locate the default *.pst file that is using the Outlook profile
- In Control Panel, open the Mail the item.
- Click Show Profiles. Select the Outlook profile that experiences the issue, and then click Properties.
- Click Data files.
- Make a note of the location of the default *.pst file. The name of the default *.pst file contains a black circle with a check mark.
Step 2: Run the Outlook Inbox Repair Tool (SCANPST.exe) to repair the *.pst file
- Exit Outlook.
- Open the Outlook Inbox Repair Tool (SCANPST.exe).
- In the Enter the name of the file you want to scan box, type the location of the *.pst file.
- Click Start.
Where to find the Outlook Inbox Repair ToolOutlook 2013
32-bit version of Windows: C:\Program Files\Microsoft Office\Office15\
64-bit version of Windows: C:\Program Files (x86)\Microsoft Office\Office15\
64-bit Outlook: C:\Program Files\Microsoft Office\Office15\
Office 365 Home or Business, Outlook 2013 Click to Run
Any version of Windows: C:\Program Files\Microsoft Office 15\root\office15\
32-bit version of Windows: C:\Program Files\Microsoft Office\Office14\
64-bit version of Windows: C:\Program Files (x86)\Microsoft Office\Office14\
64-bit Outlook: C:\Program Files\Microsoft Office\Office14\
32-bit version of Windows: C:\Program Files\Microsoft Office\Office12\
64-bit version of Windows: C:\Program Files (x86)\Microsoft Office\Office12\
To import the original .pst file, it must be removed from the Outlook profile. When Outlook is running, right-click the name of the Outlook data file (.pst) that you want to remove from the Outlook Bar or Navigation Pane, and then click Close <name>. If the Close command is not available, you are probably trying to remove the default Outlook data file (.pst) that is used to save your new messages. The article that was referenced earlier provides the steps to change the .pst file that's used as the default delivery location.
After you remove the original .pst file from the profile, you can import the data into the new .pst file by following the steps in the "How to import .pst file data into Outlook" section of the following article in the Microsoft Knowledge Base:
If you're using Outlook with Exchange Server, you might want to contact the Exchange Server administrator for help. You can also use the Microsoft Customer Support Services website to find other solutions. Some services that the Microsoft Customer Support Services website provides include the following:
- Searchable Knowledge Base: Search technical support information and self-help tools for Microsoft products.
- Solution Centers: View product-specific frequently asked questions and support highlights.
- Other support options: Use the web to ask a question, to contact Microsoft Customer Support Services, or to provide feedback.
Article ID: 814441 - Last Review: Oct 29, 2017 - Revision: 2