"c0000005 (access violation)" error message when you check the spelling in a Portuguese (Brazil) Outlook Express e-mail message

Symptoms

When you check the spelling in an e-mail message that uses the Portuguese (Brazil) language, Microsoft Outlook Express 6 for Windows may unexpectedly quit with the following error message:
c0000005 (access violation)

Cause

This problem may occur if the e-mail message contains two numbers that are the same and that are separated by a hyphen (for example, 50-50). The issue is caused by a problem with the Microsoft Office 2000 Portuguese (Brazil) Proofing Tools.

Resolution

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Portuguese Version

The Portuguese (Brazil) version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date Time Size File name
----------------------------------------------------
01-Apr-2003 23:58 1,154,560 Mssp3pb.msp
02-Apr-2003 00:20 1,275,904 Mssp3pbff.msp
02-Apr-2003 00:07 1,158,144 Mssp3pbop.msp
After the hotfix is installed, the Portuguese (Brazil) version of this fix will have the file attributes (or later) that are listed in the following table:

Date Time Version Size File name
----------------------------------------------------
15-Feb-2001 15:52 1,336,400 Mssp3pb.lex
12-Aug-2002 14:02 7.0.0.28 487,482 Mssp3pb.dll

Microsoft Office 2000 Multilingual User Interface (MUI) Version

The Office 2000 Multilingual User Interface (MUI) version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date Time Size File name
----------------------------------------------------
02-Apr-2003 00:34 1,096,192 Lpkcd3.msp
02-Apr-2003 00:52 1,214,976 Lpkcd3ff.msp
02-Apr-2003 00:47 1,096,192 Lpkcd3op.msp
After the hotfix is installed, the Office 2000 Multilingual User Interface (MUI) version of this fix will have the file attributes (or later) that are listed in the following table:

Date Time Version Size File name
---------------------------------------------------------
15-Feb-2001 15:52 1,336,400 Mssp3en.lex_ptb
12-Aug-2002 14:02 7.0.0.28 487,482 Msspell3.dll_ptb
This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:
326585 OFF2000: Overview of Office 2000 Service Pack 3
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0

Status

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section of this article.
Properties

Article ID: 817526 - Last Review: Oct 9, 2011 - Revision: 1

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