Your Windows Server 2003-based computer may stop responding and you may receive a Stop error message that is similar to the following:
STOP 0x000000D1 (0x0000000, 0x00000002, 0x00000000, 0xF730B0a2) Driver_IRQL_Not_Less_Or_Equal
This problem may occur if all of the following conditions are true:
- Third-party enterprise storage management software is installed on the computer.
- You are using the Storport.sys storage driver.
- Windows Server 2003 incorrectly processes the Startlo routine in Storport.sys.
Hotfix InformationThe following file is available for download from the Microsoft Download Center:
Download the 823728 package now.
64-Bit version A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online ServicesMicrosoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
This hotfix applies to English, French, German, Spanish, Traditional Chinese, Simplified Chinese, Korean, and Japanese-language versions of Windows Server 2003.
PrerequisitesNo prerequisites are required.
Restart RequirementYou must restart your computer after you apply this hotfix.
Hotfix Replacement InformationThis hotfix does not replace any other hotfixes.
File InformationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform
15-Oct-2003 20:19 5.2.3790.92 71,168 Storport.sys x86
15-Oct-2003 17:19 5.2.3790.92 248,320 Storport.sys IA-64
15-Oct-2003 18:15 5.2.3790.83 29,696 Wmspatcha.dll IA-64
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Article ID: 817789 - Last Review: Feb 15, 2017 - Revision: 3
Microsoft Windows Server 2003, Enterprise x64 Edition, Microsoft Windows Server 2003, Datacenter Edition (32-bit x86), Microsoft Windows Server 2003, Enterprise Edition (32-bit x86), Microsoft Windows Server 2003, Standard Edition (32-bit x86), Microsoft Windows Small Business Server 2003 Premium Edition, Microsoft Windows Small Business Server 2003 Standard Edition