- You installed Microsoft Office XP Service Pack 2 (SP-2), or you installed the update that is described in the following article in the Microsoft Knowledge Base:311744 OL2002: Messages That Have EFD or MAPI Forms Are Not Automatically Sent
- You are working offline in Microsoft Outlook.
- You are not connected to a network.
- You have the Send immediately when connected option turned on.
Service Pack InformationThis problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The global version of this fix should have the following file attributes or later:
After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
25-May-2003 10:26 6,988,504 Outlookff.msp (full-file patch)
25-May-2003 08:00 3,243,520 Outlookop.msp (client patch)
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
Date Time Version Size File name
19-Dec-2002 17:41 10.0.4817.0 109,128 Envelope.dll
09-Jan-2003 15:31 10.0.4907.0 346,696 Exsec32.dll
08-Aug-2002 20:22 10.0.4406.0 137,800 Impmail.dll
27-Feb-2003 18:56 10.0.5025.0 543,304 Outlcm.dll
14-Mar-2003 00:55 10.0.5112.0 100,936 Outlctl.dll
23-May-2003 02:38 10.0.5320.0 6,318,664 Outllib.dll
11-Oct-2002 15:14 10.0.4608.0 92,744 Outlmime.dll
23-May-2003 02:38 10.0.5320.0 47,688 Outlook.exe
21-Mar-2003 20:06 10.0.5119.0 121,416 Outlph.dll
25-Nov-2002 11:50 10.0.4721.0 47,688 Recall.dll
- Start Microsoft Outlook.
- On the Tools menu, click Options.
- On the Mail Setup tab, click to clear the Send immediately when connected check box, and then click OK.
This problem was first corrected in Office XP Service Pack 3.
Article ID: 821188 - Last Review: Jun 20, 2014 - Revision: 1