- If your Xbox console is connected directly to your modem,
verify that the DNS Servers settings match the settings that your Internet service provider (ISP) gave you.
- If your Xbox console is connected to a router, verify that the
DNS Servers settings are set to automatic.
Note Typically, the media access control (MAC) address spoofing method fixes this issue. Therefore, use Method 1 and 2 in the order that they appear.
Method 1: MAC address spoofing
To perform MAC address spoofing on a personal computer:
- Click Start, click Run, type cmd in the Open box, and then click OK.
Note You must perform steps 1 through 3 with your modem connected to your computer and while your computer is online. To verify that you are online, visit the following website:
- Type ipconfig/all.
Note If the ipconfig/all command does not work, you can also use the winipcfg command.
- Your computer's MAC Address is listed under Physical Address. Enter this information in the Xbox console.
Note Do not use any address that begins with the digits "44."
- Turn off the Xbox console, and then turn it back on.
- On the Connect Status screen, select Settings, and then press the A button.
- Select Advanced, and then press the A button.
- Select MAC Address.
- Type the information under Physical Address.
Do not include the dashes (-).
MacintoshTo find your Ethernet address on an Apple Macintosh computer:
Note You may have to adapt the following instructions depending on the operating system version installed on your Macintosh computer.
- On the Apple menu, point to Control Panel, and then click TCP/IP.
- On the Edit menu, click User Mode.
- Select the Advanced option, and then click OK.
- Click the Info button on the TCP/IP Control Panel. The hardware (MAC) address for your computer is the number that is listed under Hardware Address.
Method 2: Turn the modem off and on
After you perform MAC Address spoofing, turn the modem off and on:
- Turn off your modem (with the Xbox console connected), wait three minutes, and then turn it back on. Most modems do not have an On/Off switch. If this is the case, you must unplug the power supply to the modem to turn it off, and then plug it back in to turn it on.
- Try to connect again.